Frequently Asked Questions
Where do you deliver to? What days?
We offer free next-day delivery throughout the greater Bay Area, five days a week, rain or shine.
- East: Alameda, Contra Costa, & San Joaquin counties
- North: Marin, Sonoma, Napa, & Solano counties
- South: Santa Clara, Santa Cruz, Monterey, & San Benito counties
- West: San Francisco & San Mateo counties
- For Lake County deliveries, our schedule includes our further north deliveries every
- For Sacramento county, we schedule trucks every 1-2 weeks depending on orders.
For national and international shipments, relationships with top common carriers allow us to quickly and competitively ship our products anywhere in the world.
How long does it take to get an order delivered?
Message, call or email us your order today, and we’ll have it there tomorrow. If you don’t need it tomorrow, let us know and we will happily pull and ship orders at a later date upon request.
What is the cut-off time for getting an order tomorrow?
We are able to process orders for next-day delivery up until 4:30pm the day before delivery.
What is your minimum order size?
Orders over $450 include free next-day delivery to commercial locations throughout the greater Bay Area. Orders under $450 only cost $35 for delivery.
Can you deliver at a specified time?
If you have a preferred delivery window, please let us know and we will do our best to get your order to you as close to that window as we can. While we can't promise delivery at a specified time (i.e. between 8:00 and 9:00) we will certainly aim to meet broader requirements (i.e. before 10am, before noon, after 2pm, etc.)
What type of trucks do you have? What if it’s raining?
The majority of our fleet is composed of covered curtain-side trailers that keep your order dry until the moment you pull it off the truck. We also have several flatbed trucks, specifically for certain regions that large, tall curtain-side tractor trailers may not be able to safely deliver to. Orders shipped on flatbeds during rainy weather are shrink-wrapped and protected from the elements just as well on our curtain-sides.
Do you deliver to job sites? What about residential addresses?
We are happy to deliver to job sites and residences, assuming the location is accessible to large trucks, and the appropriate equipment/manpower is onsite to unload the material. Standard job site and residential deliveries over $450 typically carry a delivery charge of $50-$100 and can be delivered in 1-3 days, depending on the region and the size of the order.
Do your trucks have forklifts with them?
Since we primarily deliver to commercial locations that have forklifts onsite, our trucks do not have forklifts with them. If you place an order to be shipped to a location without a forklift, you will have to unload your order by hand; our driver will help you get the material off the truck, but is not responsible for moving material beyond that.
Can I come pick up my order?
You are always welcome to come to our warehouse in San Leandro to pick up material. While most customers place their orders when they arrive, you can save time by sending us your order ahead of time and requesting to have it pre-pulled.
When are you open for will-call?
Our yard is open Monday through Friday, from 8:00am until 4:30pm. If your order has not been pre-pulled, we do recommend leaving yourself some time to get everything pulled and loaded up; if you show up right at 4:30, you may not have time to pull or load your material.
Pricing and Ordering
How do I get pricing?
Please message us, email us, or call us anytime, and we will happily provide a quick quote and answer any questions you might have about our products and services. Don't forget to mention the quantity you need and your business name to get the best price!
How do I get discounts?
Moore Newton offers competitive, wholesale pricing to all businesses and professionals from all industries. Further discounts are based on volume, and are dependent on the quantities being purchased. If you're looking for a price on something, let us know the quantity and the name of your company and we'll make sure to offer a competitive price!
Can I order lumber filled to my specified widths and lengths?
We are happy to pull whatever width and length specs you need. While we are limited by the average widths and lengths found in a given product/specie, let us know what you need, and we will let you know if we can fill it!